Interactive screens in the Helsinki customer service points

In collaboration with the City of Helsinki, Forum Virium Helsinki has launched an updated wayfinding service in the new interactive screens of the City of Helsinki’s customer service. The screens are available not only for tourists and visitors, but also residents of Helsinki.

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The screens are located in the lobby of Helsinki City Hall, The Museum of Helsinki, Library 10, Railwaystation tourist information center, Helsinki Region Transport’s (HRT) service point, the customer service point of the Public Works Department and Helsinki Zoo.

Thanks to the screen’s touchscreen-ability, there’s been a chance to test out and create even more interactive services and flexible trials than before.

The updated service offers residents and tourists current news and information on things happening around the city. One can also check the flow of public transportation on the map. For the content, the service utilizes Helsinki’s open data sources available for anyone.

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The services works in several languages: Finnish, Swedish, English and Russian. Officials working for the City of Helsinki can also share their own information on screens, regarding exceptional opening hours, for example. Also, after a user survey, more signage about the touch-screen ability was added as well as little mats inviting people to touch the screens.